Responsible Gaming

1win encourages responsible gaming among customers. 1win supports establishing healthy relationships with gaming, offering such useful tools as putting restrictions on your account, self-exclusion for various periods of time, and professional customer support. As a 1win customer, you must understand the risks of online gaming and stay in control of your habits. You can always reach out for help.

Preventing Gaming Addiction

It’s always better to prevent the problem than deal with it afterwards. You must fully acknowledge that gaming is not a way to make money but an online entertainment. No game guarantees victory because the results are random and can’t be predicted. You may lose all of your funds by playing games on the platform. Gaming addiction may come unnoticed. Do the following to prevent it:

  • To prevent mental fatigue or impetuous behavior, always set a time limit for your gaming sessions and take regular breaks;
  • Never risk money meant for debt repayment or other necessities;
  • Only play when you’re relaxed and concentrated. Don’t gamble when you’re upset, depressed, or stressed;
  • Recognize that no prediction tool, formula, or system can alter the odds or ensure a victory;
  • Decide not to let friends, peer pressure, or outside influences influence your decision to play;
  • Prior to starting, establish financial limits and keep track of your spending;
  • Regardless of the outcome, stop right away if you reach your limit;
  • Spend some time familiarizing yourself with the odds and regulations of every game you play;
  • By engaging in interests and pastimes other than gaming, you can maintain a balanced lifestyle.

Identifying the Problem

Although it’s hard to recognize and accept gambling addiction, there are always signs to pay attention to. To help yourself, you can answer some questions. If you answer “yes” to two or more of the questions from the list below, you may be dealing with a problem:

  • Do you often find yourself gaming longer or spending more money than you had expected to?
  • Have you ever made an attempt to reduce your gambling but failed to maintain it?
  • Do you sometimes gamble as a way to relieve stress, boredom, or negative feelings?
  • Do you get anxious, agitated, or uncomfortable when you can’t play or wager?
  • Have you ever kept close friends or family members in the dark about how much you gamble?
  • Do you ever attempt to recover lost money by chasing losses?
  • Has your gambling impacted your relationships, career, or academic performance?
  • Do you think that your wagers are getting bigger over time?

Tips to Maintain Control

Gambling is intended to be a fun entertainment. Never allow it to turn into a problem for you. Below you will find some useful tips that will help you keep your gaming habits under control:

  • Each gaming session should have a set duration, and it should end when it’s done;
  • Establish a spending limit beforehand and never go over it;
  • Steer clear of gambling when you’re angry, stressed, or under the influence of drugs or alcohol;
  • Instead of chasing losses, acknowledge them as a necessary component of the game;
  • If you sense that you are losing control, use limit or self-exclusion tools;
  • Keep gaming costs apart from necessities like bills, rent, and food;
  • To prevent making snap decisions, take brief breaks to clear your mind;
  • Spend time on hobbies and pastimes other than gaming to keep your equilibrium;
  • Don’t finance your gameplay with credit or loans;
  • If you begin to feel that gambling is influencing your mood or choices, talk to someone you can trust.

Resources for Getting Help

Although 1win offers advice and tools for responsible gaming, getting help from a professional is frequently necessary to overcome problem gambling. Contact specialized organizations that provide private guidance, counseling, and recovery programs all over the world if you ever feel that gambling is having an impact on your life. Here are a few reliable sources that may be of assistance:

  • Gambling Therapy (www.gamblingtherapy.org) – A global online counselling and online forum service, providing free emotional support in multiple languages to everyone who struggles with gambling-rlated issues;
  • GamCare (www.gamcare.org.uk) – 24-hour helpline, live chat and professional counseling for gamblers and their families;
  • Gamblers Anonymous (www.gamblersanonymous.org.uk) – International peer-support community, with group meetings taking place online and in person;
  • BeGambleAware – www.begambleaware.org – Provides info, advice, and self-help tools to identify and manage gambling risks;
  • National Council on Problem Gambling (www.ncpgambling.org) – US-based organization offering global helplines, education, and referral for treatment;
  • Responsible Gambling Council (www.responsiblegambling.org) – Canadian non-profit promoting prevention programs and safe gaming awareness;
  • Línea 102 Government of the City of Buenos Aires – A free, confidential 24/7 helpline that provides psychological and social support to those suffering from various addictions;
  • Programa de Prevención y Asistencia al Juego Compulsivo Ministerio de Salud: Government program providing counseling, prevention services, and treatment centers.

Self-Exclusion

1win recognizes that taking a break is sometimes the best way to maintain control. Instead of being a source of tension or stress, gaming ought to be an enjoyable pastime. Anytime you feel the need to step away, you can use the self-exclusion feature to temporarily or permanently close your account. This tool is intended to assist you in regaining equilibrium, safeguarding your health, and making deliberate choices regarding your play. You can decide how long you’ll be excluded and only return when you’re ready. You can:

  • Ask to be excluded for a month, six months, or a year;
  • If you want to stop entirely, select a permanent account closure;
  • Use the 1win website or mobile app to submit your request;
  • For private assistance and direction, get in touch with support at any time;
  • Restore your account only after the chosen time frame has passed.

Limits

We firmly believe that gaming should be responsible and that one must remain in control of all of their activities. 1win provides several easy limit options to help you control your playing and eliminate any potential risks. You can decide how much time and money you are ready to spend. You can change it any time through your profile. Here are the options available:

  • Deposit Limits: With deposit limits, you can set a ceiling on the amount you can deposit in your account daily, weekly, or monthly. Once the limit is reached, further deposits are immediately barred until the start of the next period;
  • Session time limits – Decide how much time you would like to spend playing every day. When your chosen time is reached you’ll be prompted to take a break or end your session;
  • Loss Limits Select the maximum amount you are willing to lose within a given time period. Once the limit is reached, your ability to play real-money games is stopped until the limit resets.

Underage Gaming

At 1win, one of the biggest concerns is the protection of minors. 1win is deeply committed to preventing minor access to gaming and maintaining a safe and responsible environment for all users. The platform is intended exclusively for adults who have reached their country’s legal age and includes an age verification process that must be completed by each new player before approving their registration. Advanced security measures are also implemented to detect and block attempts by minors to create accounts or games on the website. 1win encourages parents or guardians to use parental control tools and monitoring software that help govern the child’s access to the internet and bar access to gaming-related websites. If you suspect that a person under 18 years has accessed 1win, please immediately notify the support team.

Customer Support at 1win

If you feel like losing control of your gaming, you can quickly reach out to us. Professionally trained agents will assist you to establish limitations on your account or offer self-exclusion to help you gain control. Simply write by using a live chat on a website or the mobile app.

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