Refund Policy

Funds that have been deposited and utilized in various forms of gameplay, like placing a bet or participating in events, cannot be returned to the account holder. Any funds used in active play are not recoverable, regardless of the game’s outcome. This measure exists to preserve the integrity and fairness of the platform against exploitation and tampering with the system.

Refunds are only considered under certain verifiable conditions, including:

• A refund request submitted within 24 hours of the disputed transaction;
• A report by the user of unauthorized access to the user’s account (by, for example, a minor or third party), provided within 30 days of the transaction.

Requests falling outside these guidelines or failing to present supporting evidence will routinely be refused, in line with operational policy. 1win may take additional time to review your submission.

1win needs complete identification verification of the account holder before processing any refunds or transaction reversals. This precaution stops fraudulent or illegal conduct and guarantees that every refund request is valid. The compliance department may need notarized identity, evidence of payment method ownership, or other supporting documentation in order to confirm your request. The refund request will be automatically denied if the necessary paperwork is not submitted within 30 days. Your account may be permanently closed in such circumstances, and any money that remains may be lost. These measures are implemented in compliance with regulatory and anti-fraud guidelines. All verification results and refund decisions are final and cannot be challenged.

Upholding integrity and fairness in all gaming operations is a core value of 1win. To ensure that everyone has an equal chance to participate, each player must act honestly. Users must:

• Use the platform properly and never try to change, interfere with, or manipulate game outcomes in order to keep this standard;
• Avoid using external programs, scripts, algorithms, or automated technologies that might give you an unfair edge;
• Steer clear of any kind of pooled betting or collusion that jeopardizes random outcomes or fair competition;
• Respect the official rules and conduct standards that apply to any game or event that is available on the site.

If these requirements are broken, such as by cheating, taking advantage of technological flaws, or abusing refund processes, the account will be immediately suspended or permanently closed, and earnings will be forfeited. For the whole 1win community, these steps are crucial to preserving an open, reliable, and responsible gaming environment.

To maintain equity and adherence to operating standards, refunds can only be given in certain, provable circumstances. Event cancellations (when an official event on which a user placed a bet is canceled), payment errors (where a transaction was processed incorrectly or for the wrong amount), and technical malfunctions (verified platform issues resulting in incorrect deductions or unrecorded bets) are some examples of situations in which they might be granted. Normal game outcomes, losing bets, efforts to recover money through chargebacks or refund manipulation, and the failure to present the necessary verification papers will all result in refunds being denied. Please use the official 1win interface’s live chat feature to reach Support Team and submit your account ID, transaction information, and pertinent paperwork for assessment in order to be considered for a refund.

Additionally, look at important considerations for 1win refunds:

• When it is technically and legally possible, refunds are often handled using the same payment method that was used for the initial transaction;
• When banking or regulatory constraints make this impractical, a safe substitute like internal account credit could be offered;
• To speed up the review process, users are encouraged to maintain thorough records of all communications, deposits, and withdrawals;
• Account suspension or permanent closure may occur if you initiate a chargeback with your bank or payment provider prior to notifying support staff;
• Currency translation rates, payment processor delays, and cross-border banking processes are some of the reasons why refund timescales could differ.

We are glad you chose 1win. Your satisfaction is core value, and 1win is committed to maintaining the highest level of integrity, safety, and fairness when it comes to your experience on the platform. By registering on 1win and using services, you agree to this Privacy Policy. 1win recommends visiting this page from time to time to be fully aware of all the refund terms.