Privacy Policy

At 1win, 1win collects personal identification information to validate your identity and confirm your eligibility for using services according to the norms of local and international legislation. What is hereby denoted is a full legal name, nationality, date, and place of birth, current residential address with the postal code, and country of residence. If needed, this may also involve some official documentation, such as a national ID, driver’s license, or passport, to confirm one’s identity.

We also process your contact information, including your email address, telephone number, and residential or postal address, for uninterruptible access to services and to maintain secure communication. Your contact information allows 1win to send you important notifications regarding account verification requests, confirmations of transactions, promotional material (if consented to), and security alerts. You can view or edit your contact information in your account settings at any time to keep full control and ensure maximum transparency.

It collects financial data in order to process deposits, withdrawals, and other financial transactions in a secure way. The financial information collected includes your payment card number, expiration date, security code, bank account details, and payment method identifiers. 1win maintains the highest encryption methods and follows international standards of payment security according to PCI DSS against misuse or unauthorized access to your data. Your transaction history and logs of your payments are maintained in order to verify transactions, detect possible fraud, and ensure transparency of financial operations.

We collect data about your account activity and gameplay behavior to ensure a seamless gaming experience tailored to your preferences. Records include the following: your bet history, game history, frequency of play, session duration, and favorite games/sports. Such information helps 1win enhance its products by improving their performance, working out probable technical issues, and offering personalized promotions. This helps to notice unusual activity that might signal misuse, such as opening multiple accounts or suspicious betting patterns.

We collect information that you provide when you contact the support team through live chat, by email, or through any other official channel. Such information may include but is not limited to your full name, account ID, contact information, conversation history, and the subject of your request. Collecting this data enables 1win to provide personalized assistance, track resolution status, and improve quality in providing support services. Support data may also be reviewed for quality assurance, staff training, or compliance verification. All communications are treated as strictly confidential, and access is granted only to those personnel who have been trained to handle sensitive data responsibly.

Under AML and CTF legislation, 1win is required to perform KYC verification on all users. To this end, 1win may collect documents proving your identity and financial validity, such as a valid passport, national ID, driver’s license, utility bills, bank statement, proof of your source of funds or wealth, and also information about your PEP status, if relevant in the particular case. All the data collected for KYC purposes are kept securely and accessed only by Compliance officers.

Certain technical data are automatically collected upon access to services via desktop, mobile, or tablet: IP address, model of the device, browser type, OS, settings for choosing the interface language, approximate geolocation. Besides, the system needs to log the timestamp of the connection, session ID, and logs of the performed actions to avoid cases of unauthorized access and identify the source of possible threats, for instance, in case several logins happen from different places or some suspicious actions are performed.

1win uses cookies and analytics tools to provide a good user experience, improve services, and analyze how website and mobile app are used; however, they are never connected with personally identifiable information. Cookies are small files that store information like session identifiers, language preference, and sign-in status. Analytical tools gather data about visits, clicks, stay times, and performance of pages. This helps understand user flows, find bugs, and make improvements in content relevance. They can also remember certain preferences. All analytics are aggregated and anonymized. You can always manage, restrict, or delete cookies through your browser settings, although some features might not work properly without them.

If you agree to marketing communications, 1win collects data about your preferences, campaign activity, and engagement with newsletters or promotions. It helps to personalize offers and improve the quality of communications. Such data may include preferred communication channels, language, geographical location, and response rate. The marketing data is processed in accordance with the legal requirements on privacy and advertising, therefore ensuring that no communication is sent without your prior consent. You can modify your communication preferences or unsubscribe at any time through your account settings.

To be able to carry out its commitment to responsible gaming, 1win collects information regarding self-exclusion requests, time or deposit limits, and other responsible play settings that users choose to apply. This may also include restriction duration, deposit threshold, and account suspension details. The data is kept confidential and used solely for the enforcement of your chosen limits, as the regulator requires. This information shall be used by 1win to provide support, to promote responsible gaming, and to ensure the fulfillment of current standards of the national gaming and best practices.

By creating a personal account on 1win, you agree with risks associated with data transfer. 1win do everything possible to protect and encrypt your sensitive information, however, you must acknowledge that no technology is error-free. You will not hold 1Win liable for any potential leaks or misuse