KYC & AML Policy

Verification is a mandatory procedure for every 1win customer. You are obligated to provide all the eligible documentation to the security team in order to be able to withdraw your winnings and have full access to services. Here’s are the documents that are required upon submission:

• Government-issued picture identification: a current passport, driver’s license, or national ID card with a clear photo, complete name, date of birth, and country on it. Both the front and the back may be necessary in some areas;
• Selfie with ID: A crisp image of the user clutching the same ID that was submitted. This is to verify that the individual submitting is the ID holder;
• Proof of Address: An official government document, a bank statement, or a recent utility bill (no more than three months old) with the same name and current residence address.

Documents must be provided over the secure verification channel, be in color, and be completely readable. 1win won’t accept screenshots, heavily altered photos, or incomplete documentation.

Once you have submitted your paperwork, your account will be in “Temporarily Approved” status, where KYC experts will carefully analyze the provided data. This verification process typically takes 24 hours for completion; however, if there is any need for further clarification, it might take a little longer. Once the evaluation has been completed, you will receive an email with one of the outcomes listed below:

• Approved. Your account is fully functioning, and 1win has verified your identity;
• Rejected. The papers submitted did not meet the verification criteria or were illegible and/or incomplete. 1win will let you know about those things that need to be improved so you can re-submit;
• More Information Required. To complete the process, additional information or supporting documents are needed. Until these are received, your account will remain in a pending status.

While you are at the “Temporarily Approved” stage, you may use all standard 1win platform functions, that is browsing, playing, and depositing, within reasonable bounds. At this stage, however, withdrawals are temporarily blocked until the verification is complete, and the total deposit limit is limited to 500 EUR. In case your documents get approved, your account will be classified as “Fully Verified”. Now, you can withdraw funds in accordance with standard processing and security checks, and deposits have been increased to 2,000 EUR / transaction.

If verification fails for any reason, staff members will provide detailed feedback via email and assign a support ticket number to each case. This ensures transparency and enables the user to take corrective action. The support team logs all failed attempts, their causes, and directs users on how to resubmit correctly. Once verification is successful, full access is granted. Account functions such as deposits, betting and withdrawals become available, subject to standard limits and compliance procedures.

KYC does not end with verification. 1win provides ongoing monitoring and periodic re-verification, whereby:

• A user demonstrates unusual patterns of behavior or finance;
• A payment instrument is modified or a new one is implemented;
• Large, or otherwise unusual, withdrawals are requested;
• Changes of address or identity must be verified;
• EDD might be required in the case of a high-risk user: for instance, politically exposed persons, large volume depositors, or complex payment origins. Additional documents can be sourced, such as source of funds/wealth, tax records, and proof of asset sales.

To maintain the integrity of KYC and detect misusage, 1win monitors:

• Deposits, bets, and withdrawals for unusual patterns;
• Examples of behavioral markers include frequent access from diverse devices or multiple IP addresses;
• Rapid turnover of funds (deposit-bet-withdraw) with minimal play;
• Third-party payment method usage or account sharing;
• Any of these triggers an internal review and may lead to withdrawal suspension, or enhanced verification.

All personal and verification data are strictly kept confidential. The data is encrypted in transit and at rest, accessible to only compliance personnel who have specific authorization. Documents are stored in secure systems, subject to audit trails and access logs. Data is retained during the period required by regulation, usually 5-10 years after account closure, and is never sold or disclosed outside of permitted channels.

This is a crucial step when it comes to eliminating the risks. Identity verification should be conducted for every customer before engagement in any business relationship or access to monetary functions. This process, referred to as Customer Due Diligence (CDD), makes certain that every account is held by an actual person or legal entity in good standing and that the financial behavior of the customer matches what is reported.

For customers or transactions that present higher risk, the Company deploys Enhanced Due Diligence. Such cases may include but are not limited to:

• Politically Exposed Persons (PEPs) or those related to such persons;
• Large, frequent, or unusual transactions;
• Clients who reside in, or transact from, high-risk jurisdictions;
• Activity inconsistent with previously established patterns.

EDD may require disclosure of the source of wealth, employment information, or financial statements. In cases where satisfactory information is not provided, the Company may restrict or terminate the relationship and report the case to relevant authorities if legally warranted.

We employ continuous monitoring mechanisms that combine automated analytics with manual supervision to increase effectiveness. These systems review all deposit and withdrawal activities in addition to the betting activity in order to detect irregularities indicating attempted funds laundering. Indicators include, among others:

• Repetitive deposits followed by immediate withdrawals;
• Quick transfer of money with no actual involvement of services;
• Several accounts linked to one and the same payment method or device;
• Transactions: Unusual patterning of amount or timing.

Whenever potentially suspicious activity is identified, the transaction is examined by the Compliance Department. If the risk cannot be reasonably dismissed, a report is prepared and, where appropriate, forwarded to the competent Financial Intelligence Unit.

To prevent dealings with sanctioned or restricted persons, all customers are screened against international sanctions lists and databases maintained by recognized authorities, including those of the United Nations, the European Union, and the Office of Foreign Assets Control (OFAC). Matches are investigated immediately, and services may be suspended until the matter is resolved. The Company periodically re-screens existing customers to ensure continuing compliance.

The Company has in place a structured internal procedure for reporting suspicious activity. Any employee who becomes aware of an operation that may involve proceeds of crime must immediately contact the Compliance Officer. Upon internal review, if the suspicion is still justified, the Company files a Suspicious Activity Report (SAR) with the appropriate authority.
The customer is not informed that such a report has been made. Disclosure of this information (“tipping-off”) is strictly prohibited and constitutes a serious violation of international AML standards.

The Company stores all identification documents, transaction records, correspondence, and compliance assessments required by law no less than five years from the date of account closure or completion of the transaction. Records are stored securely in encrypted form and may be provided only to authorized governmental or regulatory bodies upon formal request.
This archival system ensures full traceability of funds and supports external audits.

The Company reserves the right to reject any transaction, suspend any account, or end any customer relationship for which there is a reason to believe that any of the monies involved in the transaction may originate from, or be linked with, illegal activity.
Such measures may be taken without prior notice or explanation, as permitted by applicable legislation. The Company does not have an obligation to notify the customer about the start of an investigation or about disclosure of information to law-enforcement authorities.

The AML Policy should be known and applied by all staff whose work involves financial or customer operations. The regular training programs the Company organizes cover all legal requirements, detection of suspicious activities, escalation procedures, and data-protection standards. It is the personal responsibility of each employee to report any suspicion or irregularity immediately to the Compliance Officer.

The Company uses specialized systems to identify complex patterns of transactions and behavioral anomalies to support its compliance obligations. These systems encompass risk-scoring models, tracking of IP and device, and geolocation verification to identify any potential misuse of the platform. Periodical reviews of security infrastructure are performed to ensure that all mechanisms remain effective and compliant with the evolving regulatory expectations. A solution or approach that does not make any assumptions about the platform on which the code will be executed.

The Company fully collaborates with financial institutions, payment providers, and authorized state agencies to facilitate transparent oversight. All partners should maintain equal AML standards and extend full co-operation when genuine enquiries are raised by the supervisory bodies. This cooperation demonstrates the Company’s commitment to global compliance and supports overall efforts toward dealing with criminality in the financial world. Despite the right to share your data accordingly, 1win never misuse or sell it. You can see how 1win handles your data on the Privacy Policy page.