Cancellation Policy

This cancellation policy is applicable to all 1win authorized users, irrespective of the gaming product, device type, or access channel. The following kinds of activities and services are covered under the policy:

• Placement and settlement of sports, casino, or virtual betting transactions;
• Payment (deposit/withdrawal) operations carried out via approved payment systems;
• Account registration, temporary suspension, or permanent closure;
• Participation in promotional campaigns, bonus programs, or loyalty initiatives;
• Technical breaks, administrative changes, or cancellations initiated by 1win.

On 1win, cancellations are an exceptional and regulated process. The following principles underpin the maintenance of procedural integrity:

• All requests for cancellation should be made by the verified account owner and communicated through official channels;
• In most cases, proof of identity or account ownership must be established before any request is processed;
• Requests from anonymous sources, unauthorized representatives, or third parties will not be accepted under any condition;
• Cancellations must not be used as a means of influencing the outcome, holding up payments, or avoiding set gaming limits;
• 1win reserves the right to refuse, delay, or otherwise change the cancellation request if the reason for the cancellation conflicts with regulatory standards;
• Each case of cancellation is documented, reviewed, and archived for the purpose of internal audits and regulatory inspections.

These principles ensure that every action related to the reversal of a transaction upholds accountability, transparency, and the highest standards of responsible operation.

To successfully cancel bets and wagers, please read the relevant policies below. Note that there are specific terms when your bets and wagers can be removed by the company.

The deposits processed through the 1win website usually appear instantly and are credited to your main account balance. Because payment approval happens automatically, reversals are very rarely possible after the transaction is confirmed. In some specific circumstances, a deposit can be reviewed and may be cancelled after internal verification. A deposit cancellation may be considered when:

• The payment has not yet been finalized or confirmed by the financial provider;
• There is a double transaction or overpayment due to technical failure;
• You can provide verified proof that the payment method or account was used without your consent.

All refund requests should be supported by relevant documentation, including but not limited to a bank statement, transaction record, or written confirmation from your payment provider. If the request is found to be valid, the refund will be credited to the same method of payment used to make the deposit. Refund duration varies but usually takes up to three to ten business days, based on the intermediary bank or payment processor.

The withdrawal requests from your 1win account may be reversed in limited circumstances only. Once the withdrawal request has been approved and sent to a payment processor, it can no longer be stopped or recalled. For clarity, in accordance with the applicable regulatory requirements, there are cancellation rules initiated by users and companies. You may cancel a withdrawal only when:

• The request for withdrawal is still pending in your account’s dashboard;
• Order has not yet been initiated with the payment provider;
• You would like to keep money in your gaming balance for further play;
• 1win may cancel or delay a withdrawal under the following circumstances;
• The KYC verification or documentation is not complete;
• The withdrawal is made with a different payment method than the deposit was.

Evidence of bonus abuse, collusive betting, or irregular activity is discovered. Anti-money laundering checks or compliance reviews, require further verification. There are pending chargebacks, disputes, or unresolved account audits. If needed, such withdrawals may also be partially reduced to match the verified account balance or to comply with the transaction limits.

You have a right to close your account or apply for a voluntary self-exclusion. 1win also can suspend your account for violating terms and conditions. Carefully read the following rules.

You can refuse a bonus or a promotion at any time. However, there are certain conditions when your bonus/promotion may be removed or cancelled. For example, in such cases as:

• Failure to meet wagering or eligibility requirements within the stated time limit;
• Multiple account use and any form of technical or bonus manipulation;
• Suspension or withdrawal of a campaign due to operational, legal, or compliance reasons;
• Irregular betting patterns detected, or promotional abuse;
• Voluntary opt-out by the player, which shall result in the loss of related bonus funds and winnings;
• Moreover, service interruptions due to maintenance, network failure, or force majeure can also lead to a temporary suspension or automatic cancellation of the affected transactions. The company will reinstate the services and notify the users as soon as possible.

All refunds resulting from valid cancellations are processed:

• In the original currency of the transaction;
• Using the same payment channel used for the deposit;
• Without transfer to third-party or other accounts.

Processing times are dependent upon banking networks and external payment systems. Administrative or banking fees may apply, as permitted by law.

If you disagree with a cancellation decision, you may file a formal complaint within 30 days of notification. Your submission should include:

• Account identification;
• Transaction information;
• A full description of the issue.

All complaints are reviewed by the Dispute Resolution Team within 10 business days. If the dispute is not resolved, you can refer it to an approved Alternative Dispute Resolution (ADR) body or to the relevant authority. 1win fully cooperates with all official investigations.

Information that 1win collects through cancellation processes is processed in accordance with the 1win Privacy Policy. Your data:

• Is stored securely under encryption;
• Only available to authorized compliance personnel;
• May be retained for the legally required period for audit and regulatory review.

You may contact 1win for cancellations through:

• Live chat on the official website;
• Email (as listed on the Contact page);
• The internal account message center.

Support works around the clock, and all correspondence is recorded for visibility and compliance.

This policy is reviewed at regular intervals in light of changes to regulation, payment systems, and operational practices.
Changes are posted on the official 1win website and become effective immediately upon being posted.
Continued use of the platform will be considered acceptance of any revised terms.

Some cancellation requests may result from financial stress or problematic gaming behavior.
1win urges players to reach out to the Responsible Gaming team before taking serious financial measures. Options include:

• Deposit limits;
• Cooling-off periods;
• Permanent self-exclusion.

Requests based on responsible gaming concerns are treated as confidential and handled as a priority.

Confirmed bets cannot be reversed unless the company has declared them void.
Deposits and withdrawals that have been processed via providers are at the providers’ discretion. Refunds cannot be greater than the amount deposited. Promotional and bonus funds are not eligible for cash refunds. 1win is not responsible for delays or failures caused by external banking or internet service providers.

This policy is maintained by the Compliance and Risk Management Department at 1win. All employees performing financial operations must adhere to these procedures and document all decisions with the purpose of auditing. Non-compliance with this policy by either staff or partners could result in disciplinary action against them or termination of their contract.

We offer a legitimate and equitable setting for your gaming and betting. In certain circumstances, you can cancel services, promotions, or bets on your own; in other others, cancellations could happen automatically if certain requirements are not fulfilled or if the business finds a violation of the rules. In order to preserve player and platform confidence, this cancellation policy makes sure that all cancellation processes on 1win are conducted in a transparent, equitable, and fully compliant manner.